timestamp160028478000110/25/2020 Epic Integration Changesby Eddie Soliman The following Epic integration changes will be deployed on 10/25/2020: (1) Wrong/Additional Users Showing up In Video Visits For certain scenarios when a patient joined a meeting, the wrong user ID and/or user type is being reported...
timestamp1599579240001Epic Integration IP Addresses to Whitelistby Eddie SolimanIf you are using Zoom's Epic integration and whitelisting Zoom's server IP addresses, please be advised where to get the list of addresses and how to be informed about updates. Zoom will add new servers to handle increased integration...
timestamp1598389800001(Updated 8/27) Additional Serversby Eddie SolimanTo keep up with increased demand on Zoom's integrations, additional servers have been added to Zoom's US-based clusters. The IP addresses for the additional servers are within the IP ranges previously published so no additional white...
timestamp15964851600018/9/2020 Epic Integration Changesby Eddie SolimanGreen Light Fixes On 8/9/2020 Zoom is planning to release fixes to address various "green light" related issues currently impacting the Epic Integration. These issues include: Duplicate "Connected" connection status notifications...
timestamp15924232800016/21/2020 Epic Integration Changesby Eddie SolimanTwo Epic integration changes will be deployed on 6/21/2020: Compatibility change required for a related meeting security enhancement. No change in behavior is expected. New beta feature that enables in-patient Zoom Room video visits with...
timestamp1589391120001Managing Licensed Provider Accountsby Eddie SolimanWe recently found that when licensed users (providers) are deleted it produces “dirty” data which was causes undesirable results. Deleting users should not be required if properly licensed but if there is a need to do so, we recommend...
timestamp1585064400001Epic "500" Error Resolvedby Eddie SolimanThe Epic "500" error that users have been seeing and described in a previous post should now be resolved as of 3/23. The work-around of increasing the daily meeting per user limit is no longer required.
timestamp1584545220001Epic "500" Errorby Eddie SolimanWith the increased number of healthcare video visits recently, users of Zoom's Epic integration may experience a "500 error" issue that prevents the video visit from occurring. This is caused by a maximum number of daily meetings per...
timestamp1572543300001Change to "Old" Slack integration's use of meeting settingsby Eddie SolimanTo standardize how meeting settings are used across Zoom's integrations, Zoom will be making a change in mid-November to the "Old" Slack integration (the one enabled from the Zoom legacy integrations page). The "new" Slack integration...