Zoom-Built Apps Changelog Updates

January 2023 Cerner Integration Changes

2023-01-05T03:03:29.699Z

On January 8, 2023 the following changes will be made to the Cerner integration:

(1) Template for uploading practitioners

Currently it may not be clear how to upload practitioners using a CSV file. A template is now available that you can download from the Cerner practitioner page.

(2) Disable automatic appointment status update

Currently when a patient launches into a video visit, the integration will automatically update the Cerner appointment status to “checked-in”. If it is not desired to have this automatic status update, it can now be disabled in the configuration.

(3) New “Appointment Prepared” webhook

A new webhook notification type “Appointment Prepared” is now supported that indicates when an appointment has been updated with the Zoom meeting URLs. When this new webhook notification type is enabled in the configuration page, a webhook notification will be sent to the configured endpoint.

The webhook notification will contain appointment id, user type (2 = patient), user id (patient id), action (0 = appointment is prepared with meeting links) and patient join url.

In the Notification Records tab you can select the “Appointment Id” option, enter the appointment id, and click the Search button to display the “Appointment Prepared” notification record.

December 2022 Cerner Integration Changes

2022-12-14T00:46:52.832Z

On December 17, 2022 the following change will be made to the Cerner integration:

Support for multiple video visit appointment codes

Currently you can configure at most 1 regular video visit code and 1 group video visit code for identifying video visit appointments. After this release, you will now be able to configure multiple codes for both regular video visits and group video visits.

Instead of manually entering the codes, you have the option to upload a CSV file containing the video visit codes by clicking the “Upload” button.

Select a CSV file containing multiple video visit appt codes. A sample CSV file can be obtained by clicking the “Download CSV Sample” link.

After the upload, the video visit codes will be displayed.

You can also export either the regular or group video visit codes into a CSV formatted file.

November 2022 Cerner Integration Changes

2022-10-29T23:40:28.008Z

On November 5, 2022 the following changes will be made to the Cerner integration:

Webhook Notifications

Notifications can now be generated from the integration when the following actions occur:

Practitioner joined video visit meeting
Practitioner left video visit meeting
Patient joined video visit meeting
Patient left video visit meeting

New configuration parameters have been added for this enhancement

In addition to selecting which notifications are to be sent, “Auth Name” and “Auth Password” must be configured which will be used to include basic authentication in the notification (added to the HTTP “Authorization” header). A URL must also be configured to specify where the notifications are to be sent.

A new notifications records tab has been added to show details of sent notifications. The meeting ID or appointment ID corresponding to the video visit must be entered to show the corresponding notifications. Only notifications sent within the past 7 days can be viewed.

Notifications will be sent to the configured URL using the http GET method and will include the following as query parameters:

appointmentId
userId
userType (1 = practitioner, 2 = patient)
action (1 = joined, 2 = left)
meetingId
joinUrl

For example:

GET https://myserver@domain.com/myendpoint?appointmentId=4864183&userId=12753672&userType=1&action=2&meetingId=88094394350&joinUrl=https://applications.zoom.us/cerner?oid=hfutyiiouerhiIiKihJj8dh/hdYHJhf=&da=jjfuHjFS93DfuJJ84Hju&aid=fdtkKkdhfh3hf9Jdfumq

September 2022 Cerner Integration Changes

2022-09-19T20:56:30.604Z

On September 17, 2022 the following changes were made to the Cerner integration:

(1) Group video visits

The integration now supports group video visits. Each patient of the group appointment will receive an individual confirmation email after scheduling the appointment. All patients of the group appointment will join the same Zoom meeting via the meeting link in the confirmation email or reminder email.

There is a new configuration field required to be set up to enable group video visits. Admins should enter a video visit code or description that is used by the integration to find group appointments.

Note that if video visit codes are used, the “Cerner Video Visit Code” and the “Cerner Group Video Visit Code” should not have the same value. If appointment descriptions are used, the “Cerner Appointment Description” should contain the text contained in the “Cerner Group Appointment Description”.

(2) “Patient Ready” status

Previously the patient status in the Smart-Launch app shows “scheduled” prior to the patient joining the meeting which then changes to “arrived” after the patient launches into the meeting. A new “ready” status has been added that a medical assistant can manually set the patient status to after performing pre-appointment activities. The status can be changed through a new “Ready” button in the Smart-Launch app.

Practitioners can use this new “patient ready” status to know when to join the video visit with the patient.

August 2022 Cerner Integration Changes

2022-08-28T00:21:06.757Z

On August 27, 2022 the following changes will be made to the Cerner integration:

(1) Complete appointment status added to Zoom Smart Launch app

A new button is added to the Zoom Smart Launch app that providers can use to set the Cerner appointment status to “complete”.

(2) Date Selector added to in Zoom Smart Launch app

Previously Zoom’s Smart Launch app only displays the appointments for the current week. Providers can now select a date range for the appointments to be displayed, from 6 months in the past up to 3 months in the future.

July 2022 Cerner Integration Changes

2022-07-24T00:52:00Z

On July 25, 2022 the following changes will be made to the Cerner integration:

(1) Launch Zoom Smart Launch app from PowerChart MPage

Previously the Zoom Smart Launch app could only be launched from PowerChart’s Table of Contents. Now providers can launch the Zoom Smart Launch app from a PowerChart MPage.

(2) Select provider in Zoom Smart Launch app

Previously only the appointments for the logged-in provider is shown in the Zoom Smart Launch app. The app has been enhanced to show the patient’s appointments with other providers using the new provider selector drop-down.

(3) Customizable Join Meeting Page

Admins can now configure a custom message and log for their patients to see when they join and wait for their provider in a virtual visit. Patients can see this custom configured message/logo in the initial Zoom meeting web page when the video visit is launched.

June 2022 Cerner Integration Changes

2022-06-15T00:05:00Z

On June 25, 2022 the following changes will be made to the Cerner integration:

(1) Unable to remove the existing logo image in configuration page

Previously the button for removing the uploaded file was always disabled, so users could not remove the existing file in the configuration page. This is now fixed and users are able to remove a previously uploaded logo image file.

(2) Smart launch app initially shows error messages when launching

Previously when the SMART launch app was launched, a misleading error message was displayed temporarily indicating there are no appointments. This issue is fixed now and no error message will be displayed before appointments are shown.

(3) Appointment Sync History

A new “Sync History” tab has been added to the integration configuration page page that displays the appointment sync history for the past 7 days. Each history record includes the sync time, the number synced appointments, and the number of un-synced appointments. For unsuccessful syncs, details of the failed synch (X-Request-ID, appointment ID, error info) will also be displayed. The sync history enables you to verify that the integration is able to discover video visit appointments properly.

(4) Patient connection status

The SMART launch app appointments page now includes a banner for each appointment that indicates whether a patient has joined the Zoom meeting associated with that appointment. If the patient has joined, the banner will say “Patient has arrived”. If not, the banner will say “Patient has not arrived”.

May 2022 Cerner Integration Changes

2022-05-26T21:04:02.134Z

On May 28, 2022 the following changes will be made to the Cerner integration:

(1) Patient email logo fix and enhancements

Previously loading a logo image that was the maximum size could not be uploaded. This issue is now fixed. Some readability enhancement have also been made as well as increasing the custom content length from 500 to 2000 characters.

(2) Increase appointment search to 3 months

Previously, the integration only added meeting links and sent patient emails for appointments 30 days in advance. This has now been increased to 3 months.

(3) Appointment sync errors

Previously, if there were appointments with patients that did not have telecom info on record, the appointment synch to add meeting links and send out patient emails would fail. This issue is now fixed.

April 2022 Cerner Integration Changes

2022-04-15T22:07:53.513Z

On April 23, 2022 the following changes will be made to the Cerner integration:

Issue updating appointment links

In some situations like when a non-Cerner scheduler is used for scheduling video visit appointments, the Zoom meetings links are not able to be added to the appointment. This issue is now fixed

Not able to change Zoom account

Once the Cerner integration is configured with the Base URL of the customer’s Cerner environment, the Zoom account linked to that Cerner environment cannot be changed. This issue is fixed such that the most recent Zoom account to configure the Cerner Base URL will be the account that is linked to the Cerner environment.

Send patient email without meeting links

A new option is available to not include the Zoom meeting links in the initial appointment email sent to patients. The reminder email (if enabled) will still contain the Zoom meeting links.

New email address options

Customers now have options for sending patient emails:

“Patient Email” (default) - appointment email will be sent to the patient’s email address as setup in their Cerner patient record.
“Test Email” - appointment email will always be sent to the email addressed specified.
“Do not send email” - no appointment emails will be be sent to patients.

March 2022 Cerner Integration Changes

2022-03-22T22:45:30.440Z

On 3/26/2022 the following change will be made to the Cerner integration:

HIPAA compliance and privacy improvements

To address HIPAA compliance and privacy concerns:

Emails to patients are now sent through a HIPAA-compliant mail provider - Amazon SES.
The option to not use a waiting room for patients has been removed. i.e. Patients that join a video visit will always go into a waiting room.