Zoom-Built Apps Changelog Updates

December 2022 Epic Integration Changes

2022-12-12T02:21:44.382Z

On December 17, 2022 the following changes will made to the Epic integration:

(1) Group Visit ID Added to Notification Records

The group visit ID that is provided to the integration during group video visit launches will now be available in the Epic integration "Notification Records" tab.

(2) Resiliency when installation user has permissions reduced

The integration obtains an OAuth token when the integration is installed and authorized by an admin user. If that user has their roles reduced, is deactivated, or is removed from the account, the integration will not work properly. Enhancements will made to address these situations but it requires that multiple admin users install the integration from Marketplace. When the integration detects an issue with the OAuth token it is actively using, it will automatically switch to using the OAuth token of another user. In addition, it will send an email to the configured email address to provide notification of the situation so that action can be taken.

A new “Account Alerts Delivery Email” field is added to the Epic app configuration page. Configure the email address to receive notification when an issue is detected:

Below is an example email sent when the integration detects an admin user has been downgraded or deactivated:

Below is an example email sent when the integration detects an admin user has been deleted from the account:

Note: To check a user’s role and status, visit the admin’s user management section on the Zoom account portal : https://zoom.us/account/user#/

September 2022 Epic Integration Changes

2022-09-19T19:51:59.682Z

On September 17, 2022 the following change were made to the Epic integration:

Notification records stored for 7 days

Previously notifications viewable in the Epic configuration page were only available for 2 days after the end of the video visit. Users can now access notification records 7 days after the visit.

Patients always use Zoom browser client

Admins can now change the patient's way to join video visit meetings in the configuration page. Once it is enabled, patients will always use the browser client when launching the meeting, regardless if they have a desktop or mobile Zoom client installed.

May 2022 Epic Integration Changes

2022-05-26T20:42:50.602Z

On May 28, 2022 the following change will be made to the Epic integration:

Support for Group Video Visits

Group video visits are now supported using Epic’s group video visit feature. A new “groupVisitId” parameter (defined in Epic FDI record) is required to be passed when patients and providers launch their video visit. The value of the groupVisitId parameter must be the same for all patients and providers in the same group meeting.

Please note the minimum Epic version required is the Feb 2022 release.

April 2022 Epic Integration Changes

2022-04-27T23:30:00Z

On April 30, 2022 the following change will be made to the Epic integration:

(1) Issue sending disconnect notification

For the following use case, the “disconnect” connection status notification is not sent to Epic for the patient when the meeting ends.

Patient launches into the video visit and then drops before the provider joins
Provider launches into the video visit
Patient joins the video visit again and goes into the waiting room
Provider leaves the meeting (patient still in waiting room)
Provider joins the video visit again and meets with the patient
Meeting ends

This issue is now fixed.

(2) Enhanced connection status reporting

This release introduces an enhanced mechanism to more reliably report patient and provider connection status to Epic. This feature is disabled by default and can be enabled from the Epic integration configuration page. Please note you must “Update” the Epic app in Marketplace before enabling this feature.

February 2022 Epic Integration Changes

2022-02-05T00:04:00Z

On 3/4/2022 the following change will be made to the Epic integration:

Customization of Patient’s Zoom Meeting web page

Admins can now configure a custom message for their patients to see when they join and wait for their provider in a virtual visit. Patients can see this custom configured message in the initial Zoom meeting web page when the video visit is launched.

January 2022 Epic Integration Changes

2022-01-19T18:29:41.455Z

On 1/22/2022 the following change will be made to the Epic integration:

(1) Fixed issue where device test failure reporting is not correct

Previously when the device test procedure detected a camera or microphone failure, incorrect test results were passed to Epic. This issue is now resolved.

December 2021 Epic Integration Changes

2021-12-08T18:26:40.419Z

On 12/11/2021 the following change will be made to the Epic integration:

(1) Fixed an issue where a patient joining a video visit does not show as connected in Epic

When a patient joins and disconnects from a video visit before the provider joins, and then joins the visit again, the integration was not properly reporting to Epic that the patient “connected”. This issue has been fixed in the December integrations release.

October 2021 Epic Integration Changes

2021-11-04T17:12:47.808Z

On 11/7/2021 the following change will be made to the integration:

(1) Zoom Room video visit meeting name changed

Previously, Zoom Room video visits had a display name of “Zoom Video Visit ICU”. This has now been changed to "Zoom Room Video Visit".

September 2021 Epic FHIR Integration Changes

2021-09-22T20:49:17.717Z

Epic FHIR is a new integration that is currently in beta. Functionally it is similar to the existing Epic integration but with some new features including support for OAuth authorization to Epic and shortened launch URLs to allow them to be sent to patients via SMS.

On 9/19/2021 the following enhancements were added to the integration:

(1) Configuration Page Validation for URLs and for API Key and Secret

The input fields labeled “Epic FHIR R4 Base URL”, “Epic Telehealth Base URL”, “Epic OAuth Base URL”, “Epic Device Test Endpoint URL”, and “Healthcare Provider Device Test Help URL” will include real-time validation to ensure that the entered values are syntactically correct URLs. For example:

In addition, when the form is submitted, the API key and secret will be tested for validity. If the key and secret are invalid, the configuration changes will not be saved and an error message will be displayed to the user:

(2) Device Test Results Included In Notification Records

The notification page will include the results of device tests in addition to connect/disconnect events from normal video visits. The table on the page will introduce a new column called “Notification Type” which will be set to “Meeting” for meetings, and “Device Test” for device tests. The column “Connection Status” will be renamed to “Status”, and for device test notifications, the value of this column will be set to either “Passed” or “Failed” depending on if the device test was successful or unsuccessful, respectively.

(3) Provider Launches Now Support Users that Are Not Epic Practitioners

When launching a video visit as a provider, users will no longer need to specify “epicProviderId” as a token in the OAuth context. As long as they have an Epic user ID, this will be sufficient to launch the meeting even if they are not listed as a “practitioner” in the Epic database. In addition, users can now omit the “useProviderZoomAccount” token. If they wish to start a meeting using their own Zoom account, they may add a token called “email” and set its value to the email address associated with their account.

epicSessionId=%CSN%&epicUserId=%EPICUSERID;;; ; ;;NONE;%&firstName=%USERFNAME%&lastName=%USERLNAME%&email=<myEmailAddress>

If they wish to start a meeting using a Zoom account that is automatically generated, they may simply omit the “email” token.

epicSessionId=%CSN%&epicUserId=%EPICUSERID;;; ; ;;NONE;%&firstName=%USERFNAME%&lastName=%USERLNAME%

9/26/2021 Epic Integration Changes

2021-09-22T20:18:48.367Z

The following Epic integration change is planned to be available on 9/26/2021:

Fix for missing camera, mic, or speaker incorrectly reported as “success” during a device test

When performing the Zoom device test on a device that is missing a camera, mic, or speaker, the Epic integration currently reports that missing item as “passed”. The change in this release will be to report missing items as “failed” instead.