Green Light Fixes

On 8/9/2020 Zoom is planning to release fixes to address various “green light” related issues currently impacting the Epic Integration. These issues include:

  • Duplicate “Connected” connection status notifications reported when patients and providers join the telehealth meeting. This often results in the green light not properly reflecting when patients are in the meeting.
  • Duplicate “Disconnected” connection status notifications reported when patients and providers join the telehealth meeting. This results in benign error messages in logs that monitor the connection status notifications.
  • Incorrect connection status notifications when a waiting room is used for the video visit. This results in the green light not properly reflecting the status of the patient in the meeting after the patient enters or leaves the waiting room.
  • “Connected” connection status for patient is reported when patient launches the meeting instead of when the patient has successfully joined the meeting. This falsely indicates the patient is in the meeting waiting for the provider when actually the patient is still trying to get into the meeting or has failed to get into the meeting.
  • Connection status notifications for a provider is incorrectly reported as a patient user type if the provider doesn’t join the video visit using the video visit telehealth URL. Users that do not join using the video visit telehealth URL provided in the Epic provider/patient portals should not have connection status notifications reported to Epic.

Once the release is available, the fixes will not be enabled by default. To enable them, login to Marketplace, navigate to the Epic integration configuration page and turn on the “enable new event” setting. In addition, users must also use a Zoom client with a minimum version of 5.2.0.

OAuth 2.0

Changes will also be added to support 2.0 authorization for connection status notifications into your Epic environment. This will allow you to use OAuth 2.0 instead of basic auth or no auth. Although the changes will be part of the 8/9 release, it will not be available until approved and enabled by Epic - most likely sometime later in August.