On December 17, 2022 the following changes will made to the Epic integration:

(1) Group Visit ID Added to Notification Records

The group visit ID that is provided to the integration during group video visit launches will now be available in the Epic integration "Notification Records" tab.

(2) Resiliency when installation user has permissions reduced

The integration obtains an OAuth token when the integration is installed and authorized by an admin user. If that user has their roles reduced, is deactivated, or is removed from the account, the integration will not work properly. Enhancements will made to address these situations but it requires that multiple admin users install the integration from Marketplace. When the integration detects an issue with the OAuth token it is actively using, it will automatically switch to using the OAuth token of another user. In addition, it will send an email to the configured email address to provide notification of the situation so that action can be taken.

A new “Account Alerts Delivery Email” field is added to the Epic app configuration page. Configure the email address to receive notification when an issue is detected:

Below is an example email sent when the integration detects an admin user has been downgraded or deactivated:



Below is an example email sent when the integration detects an admin user has been deleted from the account:

Note: To check a user’s role and status, visit the admin’s user management section on the Zoom account portal   : https://zoom.us/account/user#/