With the increased number of healthcare video visits recently, users of Zoom’s Epic integration may experience a “500 error” issue that prevents the video visit from occurring. This is caused by a maximum number of daily meetings per user limit that by default is set to 100 meetings. Because of the way the Epic integration works, this daily limit applies to all Epic integration video visits. We are working to resolve this issue, but for now a temporary solution is to have Zoom increase this daily limit to a number larger than the number of expected daily video visits.

If you are experiencing this issue or expect that you will reach this limit, please open a support ticket with Zoom support and request to temporarily have this limit increased. Please include a link to this article to help explain the issue.