On April 30, 2022 the following change will be made to the Epic integration:

(1) Issue sending disconnect notification

For the following use case, the “disconnect” connection status notification is not sent to Epic for the patient when the meeting ends.

1. Patient launches into the video visit and then drops before the provider joins

2. Provider launches into the video visit

3. Patient joins the video visit again and goes into the waiting room

4. Provider leaves the meeting (patient still in waiting room)

5. Provider joins the video visit again and meets with the patient

6. Meeting ends

This issue is now fixed.

(2) Enhanced connection status reporting

This release introduces an enhanced mechanism to more reliably report patient and provider connection status to Epic. This feature is disabled by default and can be enabled from the Epic integration configuration page. Please note you must “Update” the Epic app in Marketplace before enabling this feature.